One feature Apple Music now has me accustomed to is Up Next, or as Amazon calls it, the Play Queue feature. Apple Music does a better job, but I’m still finding things I like. The first time I tried using Amazon Prime Music, recommendations weren’t a thing yet. In a week and a half, I’ve only stumbled on about 5-7 songs that I didn’t see lyrics for. While they aren’t available for every track in Prime Music, they’re available for a good amount. Just slide up and you instantly have access to lyrics. Lyrics are also provided via X-Ray right under the album cover art. Stations were relevant to what I listened to and adding tracks to playlists were always just a tap or two away (tip: you can tap on the album cover to get easy access to options). The sections of the app are also easily accessible with swipes and are much more robust than they were on my last encounter. Last time, I was hearing country music in an Ellie Goulding playlist, or Justin Bieber in a trance playlist. I immediately noticed that Amazon has done quite a bit of work under the hood to play and suggest things that are actually relevant to me.
AMAZON MUSIC QUEUE OFFLINE
The selection still doesn’t come close to rivaling that of Spotify, but I figured if I could use Amazon Prime for most of my offline or on-demand listening, I could just use Spotify on shuffle (for free) and my local music in the Music app to fill in the blanks. Since then Amazon has added a Queue feature, a Spotlight feature that’s actually relevant, ad-free Prime stations with unlimited skips, and personalized recommendations. Last time I tried Prime, the selection wasn’t great and there were tons of missing feature. I’ve been using it for about a week and a half now, and there’s no denying the service has gotten much better. Before deciding whether or not I should pay, I figured I would give Amazon Prime Music another shot. I won’t deny Spotify is a great service, but I really don’t like their app. InputTimeLimitSeconds only affects waiting for input, so playback needs to be finished first, making intervals really long in case of music prompts.I’m not completely sold on switching from Rdio to Spotify just yet. Using GetParticipantInput with InputTimeLimitSeconds and looping again This does not allow to interrupt waiting at any moment but only at given intervals - so user needs to wait 90s before he/she can press button to interrupt. There are two approaches that we tried, but none were solving all of the issues: Using MessageParticipantIteratively Solution that is hacky and only works with voice channels are fine - this is our only concern, as Lex is handled separately. What we look for is something that will act like MessageParticipant but that can be interrupted by pressing a phone key by a user. (please leave out checking for staffing metrics and hours of operations, we only have problem with usability of the queue flow) customer can press 1 any time when waiting in the queue (message notification is only to remind user about this possibility).
every 90s (or any other given period of time, but fixed) a message notification is played about possibility to press number and leave a voice message for callback.user hears music when waiting in a queue flow.Voice-mail feature itself is working, we have a customer queue flow dedicated to this feature and everything works, but the flow is not intuitive for the user. We try to build a contact flow in Amazon Connect that allows customer to interrupt waiting in a queue and leave a voice-mail.
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